SHIPPING
Delivery Costs
Prices for shipping vary depending on the items you’ve ordered and where you are located.
Once you add the products you require into the basket, it will calculate the correct total shipping cost based on your delivery address. Costs for remote areas may be excluded – if you receive an error message, please contact us on info@afhfertiliser.co.uk to discuss.
Delivery Zones
Currently, we only sell online to customers in the UK. If you are outside the UK and would like to purchase our products, please contact us on info@afhfertiliser.co.uk.
Delivery Lead Times
We’ll endeavour to meet the delivery timescale promised when you purchase your product, however this does heavily rely on the manufacturer, so may sometimes take a little bit longer.
Please note: weekends and bank holidays are not included when calculating standard shipping days. We will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever. Delivery shall be conditional upon access free from encumbrances and good roads being available to the courier’s vehicles to the place of delivery. If the agent cannot gain access to the delivery address then additional costs may be incurred.
Signature / Proof of Delivery (POD)
If you opt for goods to be left at premises without a signature being required, please be aware that we will not accept liability for damage that may have occurred to these goods.
Bulky Items
Please note a number of our products are delivered on pallets or in large dumpy bags, in which case lorries are used and a kerbside delivery only can be guaranteed. We use tail–lift offloads and hand pump trucks, therefore we can only offload on to a smooth and level hard standing area; we cannot offload onto pebble/gravel/cobble or soft ground. We will do our best to deliver as close to the property if access allows. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.
Delivery Requests
If you have any special requirements for the delivery of your goods, please let us know by speaking to us on info@afhfertiliser.co.uk.
We will pass on your special requests and comments to our couriers. In some cases, drivers will be able to call prior to the delivery, but in every instance this is not guaranteed or included in the service offered.
RETURNS
We do our best to ensure all of our customers enjoy a happy shopping experience with AFH Fertiliser, however we understand you may need to return an item.
To return an item(s) email info@afhfertiliser.co.uk with your reason for return. We’ll endeavour to get back to you as soon as possible, with details for a return or another solution for your order.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Terms of shipping and returns are subject to change at any time and without prior notice.